Heather McCoubrey – Senior Business Systems Analyst

 Heather McCoubrey – Senior Business Systems Analyst

How long have you been at Dale Farm?   

Just over 3 and half years.

What does your role entail? 

As a Business Systems Analyst, I am responsible for looking into the different business processes and systems used across all the sites at Dale Farm, investigating them to see if they can be improved upon or better utilised, to make the company and departments run smoothly and efficiently.

What do you enjoy about working here?

I enjoy the variety of projects to get involved in, from projects within the business functions such as finance and customers services to production projects with the manufacturing sites, which involves learning how the products are made and what systems are used to help produce them.

Every day is different; I can be working on projects, helping with processes and lean improvements, or working with colleagues to try and resolve any issues.

What are the challenges in your role?

There are lots of challenges in this role, mainly arising from learning new systems and the complexity of trying to install them with minimal disruption to the company.  Another is deciphering user helpdesk calls to figure out how to help, and finding the best approach to introduce change.